Battlenet We Couldn't Verify Your Account With That Information (2024)

FAQs

Battlenet We Couldn't Verify Your Account With That Information? ›

Common Problems

If you receive the error Unable to Process during the account creation, the Battle.net account must be registered to the name of your parents or guardians. The date of birth must also reflect the parents' or guardians' details. Please log in to submit feedback. Did you find this article helpful?

Check your network configuration to find any issues with your firewall, router, or port settings. If you're using a VPN, try removing it. Disable any proxies that may interfere with the login module. Run a security scan to remove any viruses or malware infections.

If you don't receive verification codes or SMS alerts: Check Your Phone Number: Double-check that the phone number associated with your account is correct. Enable SMS Alters under Communications Preferences in your Account settings.

You will receive this error if your purchases are restricted by Parental Controls. You can disable restrictions in the Parental Controls Dashboard.

Common Problems

This error is usually due to a mismatching or forgotten password, try to reset your password to resolve it. You may also see this error if there is a service interruption, check the BlizzardCS Twitter for the most up to date information.

Blizzard suspends or bans accounts for violations of our Code of Conduct. If you're seeing this message, check your email for details about the violation. If you do not have access to your account email address, contact us to update your account information.

You can also recover access to your account on our Can't Log In page. If you don't have access to your email address or can't recover your account, contact us. Battle.net Phone Notifications makes it easy to recover your account if this happens in the future.

Make sure you are logged in with the correct Battle.net account. You will not see the option to pay with balance if you don't have any balance on your account, or your balance isn't enough to cover the full price of the product. Balance could only be used in your own Blizzard account.

Why is my Battle.net account locked? ›

Common Problems

This can mean a long time has gone by since last time you logged in, or maybe you've logged in from an unfamiliar location. You should have received an email with information on why the account may have received this secure check. You can also recover access to your account on our Can't Log In page.

Make sure the country registered on your Battle.net Account is correct and the phone number you're trying to use matches your country. If you have moved countries, update your registered country and try again. Try an alternative service provider or phone number.

Be sure to enter the Battle.net account email address and password correctly. If your login information is saved, try re-entering your Battle.net account email and password. If the issue persists, try resetting your Battle.net password. Deleting the Battle.net cache folder can resolve problems with the logon module.

Clear the cache and cookies in your browser or try a different browser. Your payments may fail if your payment method's country of issue is different from the country registered on your Battle.net account. If you have moved countries, update your registered country and try again.

It is property of Activision Blizzard. if they find out the owner gets insta banned. Selling buying trading or letting someone else use your account is against tos. As well as advertising any of the above will get your acc perm banned.

Cached data in your modem and router can cause installation failures. Power cycle your connection hardware. Run a security scan to remove any viruses or malware infections. Update or temporarily uninstall any security programs, which may mistake the installer for a threat.

We temporarily lock Battle.net accounts when there's a change in access. This can mean a long time has gone by since last time you logged in, or maybe you've logged in from an unfamiliar location. We've sent you an email with a link to reset your password, which will unlock your account.

Creating a new Battlenet account in your name for each child is the way to go. The each need one. When they turn 18 you can have it put in their name.